Dr. Melanie Murray wins PHSA+Award for WelTel

Dr. Murray is an infectious disease physician based at the Oak Tree Clinic at BC Women’s Hospital + Health Centre. Oak Tree provides care to women and children living with HIV/AIDS. 


Dr. Murray spearheads a number of research projects at the Oak Tree Clinic that strive to improve patient care, in particular for women facing barriers to care. She is leading a unique project that uses cell phones to check in with the clinic’s patients to ensure their health needs are being met. The WelTel OAKTREE project has provided more than 50 cell phones to high-risk patients. By connecting with these women regularly, their attendance at appointments and their adherence to medications schedules has improved.

Through the success of this project, Dr. Murray is now working with TELUS to develop a nationally available cell phone plan for clinical providers to allow the WelTel project and similar e-health initiatives across the country to become permanent clinical programs.

Dr. Murray’s approach, and one that she instills in others, is that Oak Tree is a safe and judgment-free space for patients. She is intent on truly engaging these women in care strategies that work for them. Her innovative and robust research efforts demonstrate her commitment to improving clinical practice through evidence-based knowledge and research.

Dr. Murray truly exemplifies the PHSA Values ‘open to possibilities’ and ‘best value.’ For her, improving engagement levels in care is not just a buzz word, it is something she strives to do in every facet of her work.

Congratulations Dr. Murray on your PHSA+ Award win, and thank you for the work you do, every day, in improving care at PHSA. Watch this one-minute video to hear about Dr. Murray’s work, in her own words.