BC Women's Hospital + Health Centre earned top marks from patients for the care we provide

In a survey released by the provincial government in December 2012, PHSA’s two acute care facilities, BC Women’s Hospital + Health Centre and BC Children’s Hospital, earned top marks from patients for the care they provide.

The province-wide survey of inpatients in acute care hospitals asking about their experiences with hospital care and services was conducted between October 1, 2011 and March 31, 2012; a follow up to two previous such surveys in 2005 and 2008. As in previous acute care inpatient surveys, the PHSA results are for BC Children’s Hospital (BCCH) and BC Women’s Hospital + Health Centre (BCW), the only PHSA facilities/agencies that participate in this particular type of province-wide satisfaction survey. Acute care inpatient areas included were: medical, surgical, maternity and paediatric acute care and rehabilitation services. Mental health programs were not part of this survey.

The survey results report: Patient Experiences with Acute Inpatient Hospital Care in British Columbia, 2011/12 provides an overview of the experiences of almost 15,000 respondents who participated in the survey process, including parents/guardians who received surveys for children under the age of 13 and youth aged 13-16 who received surveys in their own name, as well as adult patients, including maternity/obstetrical patients.

The results of the current survey for all six health authorities will be posted on the ministry’s website and PHSA will post its own results on the corporate, BC Children’s and BC Women’s websites (in the About Us: Patient Satisfaction Survey section of www.bcwomens.ca).

The overall provincial results show that 92.2% of respondents said that the quality of their care and services was “excellent, very good or good”. In 2005, the provincial average was 91.8%; in 2008 it was 92.1%. Once again, PHSA had the highest overall quality of care rating of all the health authorities at 98.3% (this is an increase from 96.8% in 2008 and 95.3% in 2005).

For the first time the survey report includes certain specific results for BC Children’s and BC Women’s. In the overall quality of care rating by maternity-care respondents BC Women’s received 99%.

The results summary for BC Women’s Hospital show that 89.3% of respondents would recommend a stay at BC Women’s Hospital (83.4% in 2008; 76.6% in 2005).

Top strengths:

Nurse visited patient at home 99.2%
Physicians/nurses worked well together 98.8%
Courtesy of physician 98.5%
Availability of nurses 98.0%
Overcall physician care 98.0%

“I’m very proud that ,once again, inpatients/families from both BC Women’s and BC Children’s reported high satisfaction rates, including the compliment of recommending a stay/the care received to others,” said Dr. Jan Christilaw, president, BC Women’s Hospital + Health Centre. “The results of this survey are valuable and enable all of us to continue to build on our strengths and to identify more clearly where the opportunities are for improvement from the patient or patient family’s perspective.”

The survey evaluated inpatients’ experiences with acute care services across eight areas or dimensions of care:

  1. Access to care.
  2. Emotional support
  3. Information and education;
  4. Physical comfort.
  5. Involvement of family
  6. Respect for patient preferences
  7. Continuity and transition
  8. Coordination of care.

[Article source: Office of the Presidents - Children's & Women's Health Centre of British Columbia (C&W) ]